Managed Services - Proactive Support. Continuous Improvement

Managed Services

A Managed Service Built for Security, Scalability, and Trust

At Principle Networks, management means more than Reactive Maintenance - it’s about partnership. As one of the UK’s most highly specialised Managed Service Providers, we deliver structured, adaptable, and transparent services that go beyond ticket resolution to provide true operational excellence.

Built on ISO 20000-1 and ISO 27001:2022 best practices, our co-managed service model gives you full control over your environment - with the expert support, insight, and accountability needed to evolve confidently.

Operational Excellence

What We

24/7/365 Global Service Desk Access

Always-on support via phone, email, and portal, backed by certified engineers with deep platform expertise.

Dedicated Account & Technical Oversight

Named account managers and senior consultants aligned to your account ensure continuity, governance, and technical excellence.

Direct-to-Expert Escalation

Bypass the traditional 1st/2nd/3rd line hierarchy. Our clients work directly with subject matter experts — reducing resolution times, avoiding delays, and improving the overall service experience.

Structured Governance & Continuous Improvement

Regular cadence of monthly governance and bi-weekly technical account meetings (TAMs) to review performance, identify risks, and plan enhancements.

Embedded Expertise Across Platforms

Extensive operational experience across Okta, Zscaler, Wiz, Cisco, Meraki, Azure, and AWS. We ensure seamless integration with your broader infrastructure.

IT Service Management (ITSM) Capabilities.

Incident Management – ISO-aligned triage, prioritisation, and resolution
Request Management – Efficient handling of service and change requests
Change Management – Controlled planning and deployment of modifications
Problem Management – Root cause analysis to prevent recurrence
CMDB Management – Full visibility and traceability of infrastructure assets

Continuous Service Improvement – Ongoing reviews and refinements
Risk Management – Proactive threat assessment and mitigation
Service Level Management – SLA tracking, reporting, and performance assurance
Governance & Documentation Control – Clear, compliant, and auditable processes
Cybersecurity Policy Alignment – Ensure that the policies you are putting in place are meeting the objectives of the business.